CE Director

Position Overview

The Continuing Education (CE) Director organizes, directs, and oversees the activites of the Continuing Education division and is responsible for the performance of all division functions. The CE Director supervises and manages all CE employees and activities, which includes developing and supporting live and enduring CE Activities (eg, conferences, symposia, live/archived webinars), home studies, and/or soliciting fundraising support for various clients. The qualities of a successful candidate include a sound knowledge base in hematology/oncology, blood and marrow transplantation, infectious diseases, supportive care, and/or pharmacoeconomics; the ability to evaluate and assimilate scientific data; solid medical writing skills; excellent interpersonal communication and management skills; and the ability to work independently, collaboratively, and adhere to deadlines.

Primary Duties

• Oversees the development, implementation and management of all CE programs
• Supervises and manages CE support personnel
• Prepares and maintains accreditation records, documents, reports, compliance reviews, and processes CE credits/CE statements
• Manages and secures co-sponsorship agreements with pre-existing and/or new clients
• Participates in, and collaborates closely with, Program Planning Committees (PPC) for all CE programs by attending committee meetings (virtually), answering questions, and being a resource for committee members
• Supports CE personnel by acting as a clinical resource, subject matter expert, content reviewer, trainer, and facilitator as needed during the program planning process – this may include review of learning objectives, activity announcements, agendas, slides for ACPE criteria, evaluations, and feedback forms
• Oversees independent medical education (IME) grant applications for CE activity/program funding including strategy, application content, budget review, copy editing, and final review of portal application
• Manages the development of Needs Assessments for CE programs by creating contracts, if needed, communicating PPC intake form, and articulating strategy to writer(s)
• Oversees collaboration with the Georgia Nurses Association (GNA) for ANCC-accredited CNE programs, the Medical College of Wisconsin (MCW) for ACCME-accredited programs, or other nonpharmacy CE partners as needed to extend credit to these disciplines
• Performs other duties as required or assigned by the CEO

Essential Job Functions

• Formulates policies and procedures and checklists/templates that aim to maximize the organization’s growth and profitability
  • Manages and ensures compliance with ACCME, ACPE, ANCC, or other accrediting body standards and departmental/company policies and procedures
• Develops and executes strategy for both short and long-term CE programs, together with supporting budget requests and financial estimates (forecasting)
• Oversees the selection and continued development of qualified personnel in all positions required to support the CE division
  • Creates and maintains job descriptions for each employee type
  • Ensures each employee creates a Positions Results Description (PRD) goal annually and coaches as necessary
  • Maintains a hiring/staffing plan to assist with growth needs for the CE division
  • Collaborates with project management administration for the onboarding/orientation and training process of new personnel
  • Assigns CE administrators to new programs
  • Recruits, supervises, and manages independent contractors as necessary (eg, vendors, writers, technology alliances, logistic partners, etc) and ensures quality of work meets Company standards
  • Directs, monitors, and appraises the performance of employees/contractors and provides personnel action as needed
• Collaborates with the Project Management Administrator to ensure all CE projects are managed, tracked, and supported via TeamworkPM (TWPM) by working with administrators to develop project timelines and tasks
• Keeps employees informed about company/department plans and progress and runs monthly leadership team meetings
• Monitors and manages customer satisfaction
• Presents monthly/quarterly reports on departmental KSSs/goals to the CEO
• Communicates program budget progress/status to CE personnel and develops strategy if a program is nearing its budget
• Ensures that CE Synergy LLC meets its mission of becoming a trusted advisor to clients, including, but not limited to ensuring client retention, encouraging client referrals, etc
• Meets with CE team regularly via huddles, 1-2-1’s, and team meetings
• Represents CE Synergy LLC at local and national medical or pharmaceutical meetings
• Assists CEO and/or sales team with corporate sales promotion, including accompanying the CEO/sales team on sales trips
• Provides overall direction and guidance to the continuing education activities of the company

Core Competencies

• Leadership
• Organization
• Decision Making
• Planning
• Building Effective Relationships
• Customer Focused
• Communication (Written and Verbal)
• Team Oriented

Required Experience

• Doctor of Pharmacy Degree
• Experience planning at least 2-3 continuing pharmacy education programs (eg, institutional programs, regional meetings, conferences/enduring activities, symposia, Webinars, etc)
• At least 3-5 years of experience managing employees (professional [eg, pharmacists, residents, etc.] and clerical [eg, technicians, administrative assistants, etc.])

Additional Preferred Experience

• Clinical practice experience
• Residency and/or fellowship training in oncology pharmacy
• Board Certification in oncology pharmacy
• American Medical Writers Association Editing/Writing Core Curriculum certificate
• At least 3-5 years of experience in scientific or medical writing
• Clinical experience in hematology/oncology, blood and marrow transplantation, infectious diseases, supportive care, and/or pharmacoeconomics
• Proficiency with word processing, presentation software, spreadsheets, and online search engines
• Proficient in MS Word, Excel, and PowerPoint
• Proficient with Lecture Panda and iSpring Suite or similar systems
• Familiarity with the American Medical Association Manual of Style

Other Desirable Skills/Abilities

• Knowledge of ACPE guidelines, and ideally other accrediting organization’s guidelines
• Strong organizational and time management skills, with the ability to establish and adhere to critical timelines
• Proficient in TeamworkPM or other project management software
• Strong analytical, numerical, and reasoning abilities
• Participative management style — advocates team concept
• Well-developed interpersonal skills
• Ability to get along with diverse personalities — tactful and mature
• Ability to establish credibility and be decisive, but able to recognize and support the organization’s preferences and priorities
• Results oriented with the ability to balance other business considerations
• Ability to work independently and collaboratively
• Interpretation and comprehension of medical and scientific literature
• Strong written and verbal communication skills; ability to communicate clinical and technical information both verbally and in writing
• Willing to learn software applications required to complete a project
• Ability to coordinate multiple projects simultaneously
• Ability to travel overnight (U.S.) as needed

Work Environment

Fast-paced team environment with multiple priorities and demands.This role routinely uses standard office equipment such as computers, phones, photocopiers and printers.

Physical Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

CE Synergy, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered Veteran in accordance with applicable Federal, State and local laws. CE Synergy, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all Terms and Conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CE Synergy, LLC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of CE Synergy, LLC employees to perform their expected job duties is not tolerated.